Last Updated: 03-09-2025
Introduction
At Berq.pk, we care about your privacy. This explains how we handle your personal information.
"Personal data" means info that identifies you (name, phone, address). "Processing" means what we do with your data (collect, store, use).
We're berq in Pakistan, and we control how your data is used.
Information We Collect
What you give us:
- Name, email, phone when you sign up
- Delivery addresses and payment info
- Orders, preferences, and messages
What we collect automatically:
- Device type and location
- How you use our app
- Cookies for preferences
From partners:
- Payment confirmations
- Restaurant order updates
- Delivery tracking info
How We Use Your Information
- Process orders and payments
- Connect you with restaurants and riders
- Send order updates
- Improve app performance
- Suggest restaurants you might like
- Prevent fraud
- Provide customer support
- Send promotions (with your permission)
Information Sharing
We share with:
- Restaurants (order details)
- Delivery partners (pickup/delivery info)
- Payment processors
- Cloud storage providers
- Legal authorities when required
We never:
- Sell your personal info
- Share payment details with restaurants
- Give your data to advertisers
Data Security
We protect your info with encryption, secure servers, limited access, and regular security updates. No system is perfect, but we do our best to keep your data safe.
Your Rights and Choices
You can:
- View, update, or delete your data
- Download your information
- Stop marketing messages
- Close your account
How:
- Use app settings
- Email privacy@berq.pk
- Contact customer service
We respond within 30 days.
Data Retention
- Account info: Until deletion + 2 years
- Order history: 7 years
- Customer chats: 3 years
- Payment tokens: For refunds only
International Data Transfers
Your data might be stored on international servers. We ensure it's protected with proper security and legal agreements.
Children's Privacy
Our app is for 18+ only. We don't collect kids' data. Contact us if this happens accidentally.
Cookies and Tracking Technologies
We use cookies to keep you logged in, remember preferences, and improve our service. You can disable them in browser settings.
Third-Party Links
External links in our app have their own privacy policies - this one doesn't cover them.
Business Transfers
If Berq.pk is sold or merged, your data might transfer to new owners with proper protection.
Updates to This Policy
We'll notify you of changes via app or email. Continued use means you accept updates.
Contact Us
Email: privacy@berq.pk
Phone: [Contact Number]
Address: [Company Address]
Support: Available in Berq.pk app
Consent
Using Berq.pk means you agree to this privacy policy. You can withdraw consent by contacting us or deleting your account.